The IT department is excited to announce that we are changing helpdesk systems on Wednesday, September 30th to TeamDynamix. This new system enables us to provide you more timely service and information. From an outage center so you can check to see if the major apps we use are down, to an ever-growing number of knowledge base articles, we will be offering you more ability to get the answers you need quickly and efficiently.
You will continue to be able to put in tickets through the same web or email address, or by phone as before. Please note that ticket status emails will now be coming from firstname.lastname@example.org. To ensure email delivery, please add email@example.com to your address book, contacts, or safe sender list.
Beginning Wednesday, September 30th, when you visit https://help.midlandps.org, you will be redirected to our new portal at TeamDynamix that can also be accessed from https://midlandps.teamdynamix.com/TDClient/ directly. Once there you will see our new Service Catalog for submitting service requests and incident requests and our new Knowledge Base for articles related to our services. Please note that the Service Catalog and the Knowledge Base sections are in their infancy and we will be adding more services and articles as needed and as time allows.
Staff and students will be able to log in to this new site using their MPS Google account by clicking Sign In in the upper right corner. Signing in will give you the ability to request services, report incidents, and access more knowledge base articles than are available to the public.
We are looking forward to working with all of you through this new set of tools.